Check if the modem is plugged on
the power outlet and the power outlet is on
Check if the power switch of the
modem is on.
The Ethernet connection is not working
Check if the cable is placed firmly
into the 10BASE-T socket and the right type of
cable is used. If your modem has an ÁÔMF-25 socket
make sure that you didn't plug the cable there
but in 10BASE-T instead.
Low performance of the
modem
Check if the modem has
been installed according to the instructions
in the manual and the i -choice website.
Check if the modem is ventilated
adequately. Place the modem on an even hard surface.
Do not put anything on top of the modem.
Check if the in-house wiring is
not layed near possible sources of interference
like electrical wires.
Although the POWER/Sync LED is green
(synchronized), there is no traffic
Shut down and restart the modem.
If the trouble remains please contact the Cyta's
Fault Handling Centre.
The POWER/Sync LED is red.
Shut down and restart the modem.
If the trouble remains please contact the Cyta's
Fault Handling Centre.
The modem ADSL does not synchronize
Shut down and restart the modem.
If the trouble remains please contact the Cyta's
Fault Handling Centre.
The modem ADSL is synchronized but
is not connected to the service selection gateway
login page
Check if the installation procedures
were executed precisely. Check that your browser
does not use a proxy and the dial-up facility is
disabled. If the trouble remains please contact
the Cyta's Fault Handling Centre.
When I make a telephone call the
modem is de-synchronized and my connection to the
Internet is interrupted
Check if the filters or the central splitter are correctly connected. If the
problem remains please contact the Cyta's Fault Handling Centre.
At the service selection gateway:
when I choose an ISP to connect to the internet
I get the message “Connection Failed”
You probably typed the wrong user
name and/or password for the respective ISP at
the time you set your profile or somebody else
is using your user name and password. In the first
case, consult the i -choice web
page on how to modify your profile. Make sure you
do not give your ISP user name and password to
anybody else.
The installation of the software
cannot be dpone from the cd-rom which comes with
the modem because it is not recognised by Macintosh
operating system.
The installation of the software
is done from Driver Upgrade for MAC Operating System
8.6/9.x release 1.3.4 for MAC OS of series 5.8.6/9.x
or from Driver Upgrade for MAC OSX(OS 10.1) for
MACOS of series 10 which are found on the webpage
http://www.alcatel.com/consumer/dsl/supuser.htm
Some editions of OS Win 2000 and
Win XP dont support the software of the cd-rom
which comes with the modem.
First the software from the cd-rom
which comes with the modem is installed then Driver
Upgrade for Win Release 1.4 is installed.Driver
upgrade for Win Realease can be found at:
http://www.alcatel.com/consumer/dsl/supuser.htm
